Associate · IT Support Engineer

IT infrastructure · Endpoint operations

Reliable support.
Clear solutions.

I support users, endpoints, and everyday IT operations across Windows environments—combining structured troubleshooting with clear communication and accountable service delivery.

Current focusUser support & endpoint reliability

Explore my experience ↘ LinkedIn ↗ HAWAK live ↗

01 / PROFILE

Stylized IT professional holding a laptop

SALEM · INDIA

01IT SupportRemote & onsite

02Windows 10/11Desktop operations

033 Core PlatformsManageEngine · Zoho

04BRICS 20233rd place · Web development

01 / About

Technical support with an
operations mindset.

I focus on resolving the immediate issue while keeping the user informed, the endpoint healthy, and the support record useful for the next person.

I provide IT support across hardware, software, printers, Windows endpoints, access requests, and basic network connectivity.

My day-to-day work includes ticket handling, endpoint administration, onboarding and offboarding, patch follow-up, documentation, and user communication through remote and onsite support.

Diagnose

Start with symptoms, context, and impact.

Resolve

Apply the safest practical fix and validate it.

Document

Leave a clear record for continuity and learning.

Desktop support

Windows 10/11, hardware and software setup, Outlook, printers, drivers, system maintenance, SFC and DISM.

Endpoint operations

Configuration, patch monitoring, software deployment, inventory review, health checks, and scripting.

Identity & access

User provisioning, permissions, onboarding, offboarding, directory administration, and access removal.

Network support

LAN, TCP/IP, DNS, DHCP, IP configuration, ping, traceroute, and connectivity diagnosis.

02 / Experience

Supporting the systems
people depend on.

Current role

IT · Infrastructure team

EXP—01

Associate — IT Support Engineer

Providing structured IT support across user devices, access, service requests, endpoint health, and day-to-day infrastructure operations.

01Handle incidents and service requests with clear updates, documentation, and SLA-focused closure.
02Troubleshoot Windows, application, printer, performance, LAN, TCP/IP, and DNS issues.
03Support system configuration, patch management, monitoring, software deployment, and inventory.
04Provision and remove accounts, permissions, and device access during onboarding and offboarding.
05Maintain asset records and create endpoint scripts for repeatable support tasks.

Operational toolkit

Platforms and methods used across support, endpoint, identity, and documentation workflows.

Endpoint Central

Endpoint health, patches, deployment, inventory, and operational scripts.

Endpoint management

ServiceDesk Plus

Incidents, service requests, progress updates, SLA follow-up, and closure notes.

Service operations

Zoho Directory

Account administration, permission changes, onboarding, and offboarding support.

Identity & access

Zoho Assist

Secure remote support sessions, screen sharing, endpoint troubleshooting, and guided user assistance.

Remote support

03 / Selected projects

Practical work.
Visible thinking.

Projects that show how I structure technical problems, document decisions, and deliver usable outcomes.

01Featured · Windows diagnostics

HAWAK System Check

Live product

A privacy-first Windows health companion that translates hardware, battery, storage, network, performance, reliability, and security diagnostics into clear answers and safe next steps.

How it works

A small Windows agent runs locally, opens a private localhost report, and removes itself with local reports after one hour.

What it delivers

Plain-language findings, category health scoring, safe repair paths, report exports, and optional network testing.

Windows 10/11Localhost agentPrivacy-first UXSystem diagnosticsNetlify

Open live project ↗

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02Support operations

IT Service Desk Practice Lab

A ticket-based lab covering Windows errors, driver issues, printer failures, and basic network incidents from first report through documented resolution.

Windows 10/11Event ViewerTicket lifecycleSLA basics

03Technical lab

Endpoint & Network Troubleshooting Lab

A repeatable diagnostic workflow for desktop performance, boot, driver, LAN, Wi-Fi, TCP/IP, and DNS problems—including post-fix validation.

TCP/IPDNSSFC / DISMRoot-cause analysis

Side lab · Hobby section

Curious about the web,
grounded in support.

I occasionally build small websites and internal-use prototypes to explore better workflows, clearer interfaces, and practical automation. This is a secondary interest alongside my IT support path.

Technologies I explore